Khallasni is committed to providing a smooth and reliable service experience for both users and service providers. To ensure fairness and transparency, the following cancellation policy applies:
User Cancellations
Users may cancel a service request before it is accepted by a service provider without any charges.
Once a service request has been accepted, cancellation may be subject to applicable charges based on the service type and progress status.
If a service provider has already started or completed the task, cancellation may not be allowed and the full service amount may be charged.
Service Provider Cancellations
Service providers are expected to honor accepted service requests.
Repeated or unjustified cancellations by service providers may result in penalties, reduced visibility, or temporary suspension from the platform.
Refunds
Refund eligibility depends on the cancellation time and service status.
Approved refunds will be processed to the original payment method within the applicable processing period.
Any platform or transaction fees may be non refundable unless required by law.
No Show or Unavailability
If a user is unavailable at the scheduled time or fails to respond, the service may be marked as completed or canceled without refund.
Khallasni reserves the right to modify this cancellation policy at any time. Continued use of the platform implies acceptance of the updated policy.
